Terms of Use

1. Accepting these terms

By downloading, installing, or using Limitly, or by messaging TARS on any supported channel, you agree to be legally bound by these Terms of Use ("Terms") and by our Privacy Policy.

If you do not agree, please do not use Limitly. If you are using Limitly on behalf of someone else, you confirm you have the authority to accept these Terms for them.

2. Definitions

• "Limitly", "we", "our", "us" — Neuraledge Labs Private Limited, a company incorporated in India (CIN U66190GJ2026PTC174470), which owns and operates the Service.
• "You", "User" — any person who accesses or uses the Service.
• "Service" — the Limitly mobile app, the website at limitlyapp.in, TARS, and every feature, API, and update we provide through them.
• "TARS" — Limitly's AI assistant, available inside the app and on supported chat channels (WhatsApp, Telegram, Instagram, Messenger).
• "Partner Platform" — a third-party service you link to Limitly, such as Swiggy, Zomato, Zepto, Instamart, Blinkit, Uber, Ola, or Rapido.
• "Linked Account" — your own account on a Partner Platform that you authorise Limitly to access.

3. What Limitly is (and isn't)

Limitly is a personal spending assistant. It helps you track what you spend, set budgets, compare prices across Partner Platforms, and place orders on those platforms from one place.

4. Who can use Limitly

• You must be 18 years or older and able to form a binding contract under the Indian Contract Act, 1872.
• You must hold a valid Indian mobile number.
• You must be allowed to use each Partner Platform you link, under that platform's own terms.
• You must not have been previously suspended or removed from Limitly.

We do not knowingly allow minors to use the Service. If we learn that a user is under 18, we will close the account and delete its data as described in our Privacy Policy.

5. Your account

• Your account is tied to your mobile number. Keep your phone and the number secure.
• The information you give us must be true, current, and complete.
• You are responsible for all activity on your account, including orders placed through TARS on your instruction.
• Do not share, sell, or transfer your account.
• If you suspect unauthorised use, tell us right away at security@limitlyapp.in.

6. Device & system requirements

• The app runs on supported versions of Android and iOS. Minimum versions are listed on the Play Store and App Store pages.
• You need an active internet connection. Data charges from your mobile carrier are your responsibility.
• Some features need device permissions (for example, SMS access for spend tracking). You can grant or revoke them at any time in your phone's settings; the related feature stops working when you revoke them.
• Do not use the app on a rooted, jailbroken, or tampered device. We may block sensitive actions on such devices to protect your account.
• Keep the app updated. Older versions may stop working.

7. Linked platforms & orders

7.1 Linking an account

When you link a Partner Platform, you authorise Limitly to act on that account on your behalf, only to do what you ask: fetch menus, prices, and offers; build carts; place and track orders. You can unlink any platform at any time from Settings → Linked Accounts.

7.2 Placing an order

• TARS will always show you the order summary and total before placing it. An order is placed only after you confirm it.
• Once placed, the order is governed by the Partner Platform's terms, including its pricing, delivery, cancellation, and refund policies.
• Payment is made to, and processed by, the Partner Platform or its payment provider. Limitly never sees or stores your card details, UPI PIN, or OTPs.

7.3 Problems with an order

Food quality, missing items, late delivery, ride issues, refunds, and cancellations are handled by the Partner Platform. We will help you find the order and raise it with them, but we cannot issue refunds for orders on their platforms.

Partner Platforms may change, limit, or stop their services or their integration with Limitly at any time. We are not responsible for their availability, content, or conduct.

8. Prices, coupons & comparisons

• Prices, delivery fees, taxes, ETAs, ratings, and coupons are fetched live from Partner Platforms and can change at any moment, including between the comparison and checkout.
• The price shown at the Partner Platform's checkout is the price you pay.
• Comparisons cover the platforms you have linked and the options available at that moment. They may not include every option on the market.
• Coupons and cashback are offered by the Partner Platforms, not by Limitly, and are subject to their eligibility rules.
• "Savings" figures are estimates against the other options TARS found. They are not a guarantee.

9. Not financial advice

Budgets, spending insights, "safe to spend" figures, and TARS's recommendations are general information to help you manage your own day-to-day spending. They are not financial, investment, tax, credit, or legal advice.

Limitly is not registered with SEBI, RBI, or IRDAI as an adviser or intermediary. You are solely responsible for your financial decisions. Consult a qualified professional for advice on your situation.

10. Spend tracking

• Spend tracking is optional and works only if you turn it on and grant the required permissions.
• We read only transaction alerts (for example, bank and UPI SMS). How we handle that data is covered in our Privacy Policy.
• Transactions are detected and categorised automatically. Some may be missed, duplicated, or put in the wrong category. You can correct them in the app.
• Limitly is not your bank's official statement. Always rely on your bank for account balances and records.

11. AI-generated responses

TARS uses artificial intelligence to understand your messages and reply. AI can make mistakes: it may misread a request, give an incomplete answer, or state something inaccurate.

• Always check the order summary before you confirm.
• Do not rely on TARS for medical, allergy, legal, or emergency decisions. Check dish ingredients with the restaurant.
• Do not share passwords, OTPs, card numbers, or UPI PINs with TARS. We will never ask for them.

12. Acceptable use

You agree not to:

• Use the Service for anything unlawful, fraudulent, or harmful.
• Link an account or use a payment method that does not belong to you.
• Place fake, abusive, or bulk orders, or abuse coupons and referral offers.
• Harass, threaten, or send abusive content to TARS, our staff, or partners.
• Reverse-engineer, decompile, scrape, or copy the app or its data, except where the law allows it.
• Bypass rate limits, security checks, or device-integrity checks.
• Introduce viruses, malware, bots, or any code meant to damage or overload the Service.
• Impersonate any person or misrepresent your connection with anyone.
• Use the Service to build a competing product.

Security researchers acting in good faith should report vulnerabilities to security@limitlyapp.in under the disclosure terms in our Privacy Policy.

13. Intellectual property

The Service, including its software, design, the Limitly and TARS names and logos, text, graphics, and content, is owned by Neuraledge Labs Private Limited or its licensors and protected by Indian and international IP laws.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the app for your own non-commercial use, in line with these Terms. All other rights are reserved.

Partner Platform names, logos, menus, and listings belong to their respective owners and are shown only to help you compare and order.

If you send us feedback or ideas, we may use them freely without any obligation to you.

14. Fees

Limitly is currently free to download and use. Partner Platforms charge you directly for orders, delivery, and their own fees.

If we introduce paid features, we will show the price clearly and ask for your consent before you are charged. Existing free features will not become paid without notice.

15. Privacy & security

Our Privacy Policy explains what data we collect, how we use and protect it, and your rights under the Digital Personal Data Protection Act, 2023. It forms part of these Terms.

We use reasonable security practices to protect your data, but no system is perfectly secure. You are responsible for keeping your phone, SIM, and chat-app accounts secure.

16. Disclaimers

To the extent permitted by law, the Service is provided "as is" and "as available". We do not guarantee that it will be uninterrupted, error-free, or always accurate, or that any particular saving will be achieved.

The Service may be unavailable during maintenance, updates, or outages at our providers, Partner Platforms, or chat channels.

17. Limitation of liability

To the maximum extent permitted by law:

• Limitly is not liable for the goods, services, prices, delivery, or conduct of any Partner Platform, restaurant, store, or driver.
• Limitly is not liable for indirect, incidental, special, or consequential losses, or for loss of profits, savings, data, or goodwill.
• Limitly is not liable for losses caused by your failure to keep your device or account secure, or by acting on information without checking it.
• Limitly is not liable for delays or failures caused by events beyond our reasonable control (force majeure), including network outages, platform shutdowns, natural disasters, or government action.
• Our total liability to you for any claim related to the Service is limited to the greater of (a) the fees you paid to Limitly in the 12 months before the claim, or (b) ₹1,000.

Nothing in these Terms limits any liability that cannot be limited under Indian law.

18. Indemnity

You agree to indemnify and hold harmless Neuraledge Labs Private Limited, its directors, employees, and partners from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

19. Suspension & termination

19.1 By you

You can stop using Limitly at any time. To delete your account, email dev@limitlyapp.in. Deletion is completed as described in our Privacy Policy.

19.2 By us

We may suspend or close your account, with or without notice, if:

• you breach these Terms or a Partner Platform's terms;
• we suspect fraud, abuse, or a security risk to you or others;
• we are required to by law or a competent authority; or
• we discontinue the Service or a feature.

Where reasonable, we will tell you why and give you a chance to respond. Orders already placed with a Partner Platform are not affected by termination.

20. Changes to these terms

We may update these Terms as the Service, the law, or our partners change. For material changes, we will notify you in the app and / or on one of your connected channels at least 14 days before they take effect.

If you keep using Limitly after the changes take effect, you accept the updated Terms. If you do not agree, stop using the Service and you may delete your account.

21. Governing law & disputes

• These Terms are governed by the laws of India.
• Please contact our grievance officer first (section 23). Most issues are resolved faster that way.
• Subject to any rights you have under the Consumer Protection Act, 2019, the courts at Ahmedabad, Gujarat have exclusive jurisdiction over any dispute arising from these Terms or the Service.

22. Survival & miscellaneous

• Survival — sections on intellectual property, disclaimers, limitation of liability, indemnity, and governing law continue to apply after your account ends.
• Entire agreement — these Terms and the Privacy Policy are the full agreement between you and Limitly about the Service.
• Severability — if any part of these Terms is found invalid, the rest stays in force.
• No waiver — if we do not enforce a right right away, we have not given it up.
• Assignment — you may not transfer your rights under these Terms. We may transfer ours as part of a merger, acquisition, or sale of assets, with notice to you.
• Electronic record — these Terms are an electronic record under the Information Technology Act, 2000, and do not need a physical or digital signature.